CNN 뉴스 보도로 보는 자세한 유나이티드 항공 사태

미국 보도에서 동양인 언급이 없다해서 찾아봄
CNN 기사



(CNN)A man's refusal to give up his seat on an overbooked United Airlines flight led to a disturbing scene Sunday that has travelers up in arms over airline policies.
The Department of Transportation said it will review the incident, in which a passenger was forcibly removed from the Louisville, Kentucky-bound United flight 3411 at Chicago O'Hare International Airport.
The incident has prompted one security officer's suspension and created a publicity nightmare for United.

요약: 시카고 오헤어 공항에서 켄터키 루이빌로 향하는 유나이티드 항공의 오버부킹에 자리를 포기하지 않은 승객을 강제로 내보냄

Several passengers recorded the incident on their phones and posted video on social media showing three Chicago Department of Aviation security officers dragging the man, who has not been identified, down the aisle by the arms and legs while other passengers shout in protest.

요약: 여러 승객들이 이 일을 영상으로 찍었고 영상에는 다른 승객들이 항의하며 소리지를 동안 세명의 시카고 공항 보안 요원이 팔과 다리가 통로에 눕혀진 채 있는 한 남성을 끌어내리고 있었음

"It was very traumatic," passenger Jade Kelley, who was seated across the aisle from the man, told CNN. Officers asked her to move to the back of the plane before removing the passenger so she did not witness the entire event. But she said the sound of the screams still haunt her.
"It was horrible. I had trouble sleeping last night and hearing the video again gives me chills."

요약: 통로 건너편에 앉아있던 제이드 켈리라는 승객은 매우 충격적이였다고 CNN에 말했다. 관계자가 비행기 뒤로 자리를 옮겨달라해서 전부 목격하진 못했으나 소리지르는 것을 들었고 겁 먹음

An 'involuntary de-boarding situation'

The incident has sparked criticism of a system that allows airlines to involuntarily boot passengers from flights. United was acting within their rights and going by the book, to a point. Then, the situation turned physical.

요약: 유나이티드 항공 입장에서 이 일은 항공사의 권리와 부킹룰에 따라 했지만 무력으로 이어지고 본의아니게 비난을 받은 일이라 함

United asked passengers to give up their seats voluntarily for compensation. Four crew members needed to get on the flight in order to work another one in Louisville or else that flight would be canceled, airline spokeswoman Maddie King said.
When no one volunteered, the airline was forced into an "involuntary de-boarding situation," airline spokesman Charlie Hobart said.

요약: 유나이티드 항공은 보상할테니 자리를 포기해달라고 승객들에게 요청했고 네명의 승무원들이 루이빌에서 일하기 위해 비행기를 타야했다고 항공 관계자인 매디 킹이 말을 전함. 하지만 아무도 자발적으로 하지 않자 강제로 비행기에서 내리게 하는 일이 일어났다고 찰리 호바트가 전함.

United used a system that weighs a number of factors to determine which passengers would leave the flight, such as connecting flights and how long the delay will leave the customer at an airport, Hobart said.

요약: 유나이티드 항공은 연결비행기편이나 공항에서 승객들이 얼마나 딜레이 되야 떠나는지 등 요소들을 계산하는 시스템이 있다고 함

United employees explained the situation to the man several times, Hobart said. When he refused they followed Department of Transportation protocol and called local law enforcement to forcibly remove him from the plane.
Passenger Tyler Bridges said it was easy to understand why there were no volunteers. It was Sunday night and the next flight was not until the following afternoon.

요약: 유나이티드 항공이 상황설명을 여러번 했으나 승객이 거부하여 법 규정대로 그를 강제로 내리게 했음. 승객들이 자발적으로 하지 않은 이유은 일요일 밤 비행기였고 다음 비행기가 다음날 오후였기 때문

Bridges said two officers tried to calmly talk the man out of his seat before a third approached him in an aggressive manner. The officer told him he had to get off the plane, and when he resisted, the officer grabbed him out of his seat .

요약: 세번째 승객에 다가가기 전 까지는 공손히 부탁함 그리고 그 승객이 거부했을 때 자리에서 끌어내림

The man hit his head on an armrest and yelled that he was a doctor and that he was being profiled for being Chinese, Bridges said. The scene left everyone unsettled, including children who started crying.

요약: 중국인인 의사가 팔걸이에 머리를 부딪침. 아이들이 울기 시작함

"It was pretty shocking that it got to the level that it got to. In part that's the man's fault, when the police came on he shouldn't have resisted, he should have just left. But it was a pretty unbelievable scene with them grabbing him and pulling off," he said.

요약: 그 정도의 상황까지 간게 충격적이지만 규칙을 따랐어야함 하지만 끌어내린 상황이 믿기지 않음

Yes, you can be 'involuntarily de-boarded'

After the man was removed, Kelley said he somehow returned to the plane with blood on his face.
King and Hobart could not explain why the passenger was allowed to board only to be forcibly removed. Nor could they confirm‎ Kelley's claim that the man returned to the plane and was escorted off a second time, peacefully.

요약: 그 승객이 얼굴이 피가 묻은 채로 돌아옴 킹과 하바트는 왜 강제로 끌어내고나서 다시 탈 수 있는건지 이해하기 힘듬

Overbooking is not illegal, and most airlines do it in anticipation of no-shows, according to the US Department of Transportation. If no one volunteers, the airline can select passengers for removal based on criteria such as check-in time or the cost of a ticket, according to the US Department of Transportation's Fly-Rights.

요약: 오버부킹은 미국 교통부에 따르면 합법적인 룰이긴 함. 대부분의 항공사들이 노쇼고객들 때문에 있는 룰임 아무도 자발적으로 나서지 않으면 항공사에서 티켓가격이나 체크인시간 등 고려해서 승객을 선택할 수 있음

As video of the incident spread, United came under intense criticism for its handling of the situation, with people pledging to boycott the airline.
The backlash prompted CEO Oscar Munoz to issue a statement. He called the incident "upsetting" and apologized "for having to re-accommodate" customers.

요약: 영상이 퍼지고 유나이티드 항공은 그 당시 상황을 무력으로 대처한 것에 대한 비난을 받고 사람들은 보이콧 중임 CEO인 오스타 무노즈는 사과함

"Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation,"
The Chicago Department of Aviation said in a statement that the incident "was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department."
That officer has been placed on leave effective today pending a review of the situation, the statement added.

요약: 상황 리뷰하고 승객들과의 면담을 통해 상황을 풀어나가려 노력중임. 시카고 비행기 부서는 비행기 보안요원의 행동은 규정에 어긋나는 행동임이라고 전하고 이 상황을 검토하겠다고 함

What about the crew members?

The four crew members did indeed board the plane, and it wasn't pretty, Bridges said. Passengers berated them, told them they should be ashamed of themselves and embarrassed to work for this company.
"They just sat down quietly, it was super tense on the plane. Everyone was really unhappy after seeing this man pulled off," he said.

요약: 네명의 승무원들이 결국 비행기를 탔지만 매우 부끄러워해야 한다함
그 남자 승객이 끌려나가고 모든 사람들은 기분이 안 좋았음

"I think United messed this up on the front end," Bridges added. "It shouldn't have gotten to the point where there's a man on the plane or four people on the plane that have to be removed after they've already taken their seat. If they were overbooked they should have only let people on the plane that were going to be able to leave on the plane."
CNN's Mayra Cuevas, Deanna Hackney and Rene Marsh contributed to this story.

요약: 유나이티드 항공은 비행기를 떠날 수 있는 승객에게만 나가게 했어야함




http://www.cnn.com/2017/04/10/travel/passenger-removed-united-flight-trnd/

링크 들어가면 그 때 당시 상황 영상을 볼 수 있음


전체요약
오버부킹이 법적인 문제는 없음
다만, 자의적으로 내리겠다 하는 사람들에 한해서 했어야하지 무력으로 하면 안됨
중국인 의사 언급함 (동양인 언급 안한다는 미국보도 논란 없길 바람)
이 부분이 동양인이여서 당한거라기보다
규정상 티켓금액이나 체크인 시간 등 고려해서 뽑은 승객이었다 함
(실제로 동양인만 타켓으로 한건지는 모름)