익들아 ㅜㅜ 내가 신고 해서 답장이 왔는데 해석해주실분 ㅜㅜ

Hello, 

 

Thank you for reaching out to Etsy, my name is Martha, I am happy to assist you today. 

 

I’m sorry to hear that you have outstanding concerns regarding Case #240377378978. I noticed that you had closed the case and because it has not been settled we went ahead and reopened it for you so that you can continue to work with the seller to come to an agreement about this order. 

 

Keep in mind that adding all relevant information directly to the case log is the best way to help us resolve your issue. 

 

It’s necessary that you update the case log with the status of your issue, even if the seller has not responded in the case log. Etsy can't intervene without your clear participation in the case. Our inability to intervene may lead to your case being closed permanently without the desired resolution. 

 

To view and update your open case, sign in to your account and click this link: https://www.etsy.com/your/cases 

 

I hope this information was helpful, but please let me know if you have any additional questions. 

 

Best, 

 

Martha  

Etsy Dispute Resolution

[익인1]

문제 확인했고 재오픈 해줬으니까 다시 시도하래

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판매자와의 일을 다시 진행하라는디

[글쓴이]

엥 ㅜㅜ 판매자가 내말 일방적으로 씹어서 사이트에 신고한건데 ㅜㅜㅜㅜㅜㅜㅜㅜㅜㅜㅜㅜㅜ으허헝

[익인4]

뭐지...일처리가 제대로 안된듯

[익인3]

결론적으로 로그인해서 저기 링크클릭하래 Etsy측에서 도와주려면 케이스를 업데이트해야되고 그러기위해서 링크접속하라는듯?

[글쓴이]

링크접속했는데 업데이트 같은게 없더라구ㅜㅜㅜㅜㅜ